Terms & Conditions

Last updated: 5th June, 2026.

Please read each provision of this Agreement carefully. It sets forth the legally binding terms and conditions for Your use of the Services (defined below). By accessing and/or using Our Services, You agree to be legally bound by this Agreement. If You do not agree to this Agreement and the conditions of use stated herein, including the dispute resolution provisions in Section 2, do not use the Services.

Important notice: how We handle disputes, and the law that governs this Agreement, are set out in Section 2.

These Terms & Conditions (the "Agreement") form a legally binding agreement between you ("You," "Your," or "User") and EverGrill Ltd., trading as EverGrill ("EverGrill," "We," "Us," or "Our"). This Agreement states the material terms and conditions that govern Your use of Our Services.

Our Services are comprised of the following:

(a) Our Barbecue locations ("Locations");

(b) Our Barbecues ("barbecue," "barbecues," "BBQ," "BBQs", or "eBBQ(s)"), which are collectively referred to as "Products," provided that additional terms and conditions set forth in Section 1 of this Agreement (including specific Eligibility Requirements) apply to Your use of Our barbecues;

(c) All other related equipment, maintenance, personnel, mobile applications, other software and information provided or made available by Us; and

(d) Use of Our website, available at www.evergrill.co.uk (including any versions optimised for viewing on a wireless or tablet Device), Our mobile application (the "App") and any interactive features, and/or other services that We make available and that post a link to this Agreement.

This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies, collectively constitutes this "Agreement" between You and Us.

We agree to allow You to rent the Products, subject to the terms and conditions set forth in this Agreement. Unless otherwise indicated, all monetary values set forth in this Agreement are denominated in British Pounds (GBP, £).

In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth additional or different terms and/or conditions, will apply to Your use of the Services (in each such instance, and collectively, "Additional Terms"). The Additional Terms are incorporated into this Agreement by this reference. To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise. By using the Services, You acknowledge and accept the EverGrill Privacy Notice, and consent to the collection and use of Your data in accordance with that Privacy Notice.

1. Rental and Use of Products

1.1 Your Use of BBQs. This Section applies specifically to any use of a BBQ or other EverGrill products or services. Certain geographic restrictions may apply with respect to Your rental and use of BBQs, as may be further communicated to You via the App, Our website or otherwise. BBQs may not leave their fixed location or the country in which they have been rented.

1.2 Sole User of the Services. You certify and expressly agree that You are the sole renter and that You are responsible for compliance with all terms and conditions contained in this Agreement. You understand that when You make a booking, the BBQ must be used only by You. You must not allow others to use a BBQ that You have booked.

1.3 At Least 18 Years Old. You represent and certify that You are at least 18 years old.

1.4 No Use by Minors. Operation or use of any BBQ by any minor is expressly prohibited.

1.5 Responsibility for Minors. If You allow a minor to use a BBQ that You have booked or that is otherwise accessed through Your account, You shall be fully responsible for all resulting misuse, loss, damage, injury, claims and liability, as further set out in clauses 1.25, 1.26 and 1.32.

1.6 Registration and Approval. In order to use a BBQ, You must register and provide Your information to the EverGrill App, such as Your name, email address and payment information. EverGrill reserves the right to approve or decline any registration or booking, and to rescind its approval, in its sole discretion. You represent and warrant that all information You submit is true and accurate.

1.7 Payment of Fees. You may use the Products on a booking basis as described in the App, in accordance with the pricing described in the App. Fees and other charges may be subject to applicable taxes and other government charges, which may be charged and collected by EverGrill. EverGrill will charge Your credit card or debit card (collectively, Your "Card") or other agreed payment methods the amount of the fees as described in this Agreement. EverGrill uses "Stripe" to manage payment and refund transactions.

1.8 Promo Codes. Promo codes ("Discounts") can be redeemed in the App when You book. A Discount may be subject to limits, such as an expiry date or a maximum number of uses, as shown when it is offered or in the App. EverGrill reserves the right to modify or cancel Discounts at any time. Discounts may not be combined with other offers, are non-transferable, and may not be resold.

1.9 Valid Credit or Debit Card. You must input a valid Card number and expiry date, and any other card details as described in the EverGrill App, before You will be registered to use the Services. You represent and warrant to EverGrill that You are authorised to use any Cards You furnish to EverGrill. You authorise EverGrill to charge the Card for all fees incurred by You. EverGrill may also retain a Stripe reference to the Card and use it on-session and off-session as set out in clause 1.10 below. All fees are subject to applicable taxes and government charges, which may be charged and collected by EverGrill. If You dispute any charge on Your Card account, You must contact EverGrill within 10 business days of the charge, providing all information necessary to identify the disputed charge, such as the date and time of the booking and the condition the BBQ was in before You began to use it. You agree to immediately inform EverGrill of all changes relating to Your Card.

1.10 Security Deposit and Saved Cards. Where a booking carries a refundable security deposit (currently £20, as shown in the App before You confirm Your booking), the deposit will, depending on what the App shows, either be charged to Your Card together with Your booking and refunded to You (in whole or in part) after Your Rental Period, or be placed as a temporary authorisation hold on Your Card. If no deposit is shown for a booking, none applies to that booking. Where a hold is used, You authorise EverGrill to place a temporary authorisation hold on Your Card for the deposit amount, and to retain a Stripe reference to Your Card on file so that EverGrill may:

(a) re-authorise the hold off-session, up to and including the deposit amount, if Your card issuer releases it before Your checkout is processed; and

(b) charge Your Card off-session for the portion of the deposit retained if You miss Your checkout, leave the BBQ in a non-compliant state, or otherwise breach this Agreement.

The deposit hold is fully released as soon as Your checkout has been completed and verified. You may remove Your saved Card at any time from the in-app Wallet; removal is blocked only while a Card is actively backing a live deposit hold on one of Your bookings. The Card details themselves are stored solely by Stripe; EverGrill retains only the card brand, last four digits, and expiry.

1.11 Liability Beyond the Deposit. The security deposit is a fixed amount and is not a cap on Your liability. Where loss or damage is caused by You, or by any person You allow to use the BBQ or who is otherwise under Your accountability, and that loss or damage is demonstrated (for example by photographs, inspection, or repair or replacement records), You remain liable for the full amount. To the extent the loss or damage exceeds the deposit, EverGrill reserves the right to recover the balance from You — including, where necessary, by charging the Card on file off-session and/or invoicing You — in accordance with clauses 1.19, 1.24, 1.25 and 1.26. EverGrill will provide You with the basis for any such amount.

1.12 Compliance When Operating. You agree to follow all laws, rules, regulations, and/or ordinances pertaining to the use and operation of the BBQs (e.g., those set out by the Local Authority, such as alcohol and drug use).

1.13 EverGrill Property; No Tampering. You agree that the BBQs are the exclusive property of EverGrill, and You may not tamper with, modify, repair, apply any form of decal or sticker to, or deface any BBQ (or any part thereof) in any way. Tampering includes attempting to gain unauthorised access to, or otherwise using any Services in a manner that does not comply with this Agreement.

1.14 Monitoring. EverGrill, or its third-party contractors, monitors the location, status, telemetry and other information of the BBQ, and may collect information and data regarding Your use of the BBQ.

1.15 Availability and Usage. You agree and acknowledge that a BBQ may not be available at all times. BBQs may require periodic servicing and repairs in order to operate. You agree to use and operate the BBQ safely and prudently and to comply with all restrictions and requirements associated with the BBQ, as set forth in all applicable laws, rules, regulations, and/or ordinances.

1.16 Rental Period. Your Rental Period is the booking window You select and pay for in the App. You agree to begin and finish Your use of the BBQ within Your booked time, and to leave it ready for the next User by the end of that time. You are solely responsible for being aware of Your booking times.

1.17 Finishing and Cleaning. When You are finished with the BBQ, You simply leave the BBQ location and follow any on-screen instructions on the EverGrill App. Charges are based on the duration and details of the booking You make, at the pricing set out in the App. You also agree that You are responsible for cleaning the BBQ at the end of the booking to the best of Your ability. Cleaning products are provided by EverGrill and can be found at the side of the BBQ cabinet or at the park ranger's shed. At EverGrill's discretion, if the BBQ is left in unusable condition, a cleaning fee may be charged (see clause 1.19 for further details).

1.18 Prohibited Conduct. You agree that You will not use the BBQs: (a) for any illegal use, or in any manner that violates applicable law and/or in the commission of any crime; (b) for commercial purposes, such as advertising or sub-contracting / hire for reward; (c) while conducting any activities that may distract You from safely operating the BBQ; or (d) while under the influence of alcohol, drugs, medication, or any other substance that may impair Your ability to safely operate the BBQ.

1.19 Damage; Vandalism; Lost Items. You agree to leave the BBQ for the next User and/or EverGrill in the same condition in which it was rented, normal wear and tear excluded. You agree that You will be responsible for the cost of repairing and replacing any BBQ that You damage or cause damage to. You may also be responsible for the cost of cleaning any BBQ if Your use was beyond normal wear and tear (for example, melting plastic on the BBQ plate). At EverGrill's discretion, if the BBQ is left in unusable condition, You may be charged a £20 cleaning fee. If You vandalise any BBQ, You shall be liable for all costs of repair or replacement, up to £5,000 for each BBQ, in EverGrill's sole and absolute discretion. EverGrill is not responsible for loss of or damage to Your property or the property of others left at any time in or on any BBQ or on EverGrill's or a local authority's premises. EverGrill may hold lost items for up to 90 days or as otherwise required by law.

1.20 Reporting of Damage or Incidents. You must report any accident, damage, personal injury, stolen or lost BBQ to EverGrill as soon as possible. If an incident involves personal injury, property damage or a stolen BBQ, You must file a report with the local police within 24 hours.

1.21 Inspection Before Use. It is Your responsibility to check the status and condition of the BBQ and to ensure that it is adequate for Your use before You begin operating it. Before the start of each Rental Period, You must inspect the BBQ and inform Us (through the App or by email at help@evergrill.co.uk) of any damage, missing parts or inadequate cleanliness. If nothing is reported to Us before You begin using the BBQ at the start of a Rental Period, You agree that there was no damage, missing parts or inadequate conditions at the commencement of that Rental Period.

1.22 No Guarantee of Operating Time. EverGrill does not guarantee the length of time that You may operate any BBQ before it automatically shuts down or turns off (for example, due to a temperature or usage safety mechanism).

1.23 Insurance. EverGrill will carry public liability insurance associated with the rental and use of the BBQs.

1.24 Payment of Fines and Fees. You agree to pay any fines, fees, penalties, court costs, and/or any other charges incurred by EverGrill that result from Your misuse or improper use of any BBQ, or as a result of Your violating any law, rule, regulation, and/or ordinance while using a BBQ. You agree that EverGrill may, in its sole discretion, pay all tickets, citations, fines and/or penalties on Your behalf directly to the appropriate authority, and You will pay Us for what We paid to the appropriate authority or their designated agent(s) plus a reasonable administrative fee. You agree and acknowledge that We cooperate with all government, municipal and local officials (e.g. national government, unitary authorities, county authorities and district and borough authorities) charged with enforcing infractions, to provide any information necessary as they may request or as may otherwise be required. You authorise EverGrill to bill You directly to the credit/debit card and/or other payment method on file with Your account. You authorise Us to contact You directly regarding any tickets, citations, fines and/or penalties incurred by You or assessed against EverGrill or the BBQ while the BBQ was rented to You. In the event We use a third-party collection and/or administrative agent to resolve any tickets, citations, fines and/or penalties, You agree to pay all costs and collection fees including, but not limited to, administrative and legal costs to such agent upon demand without protest.

1.25 Your Liability. To the fullest extent permitted by applicable law and without limiting anything else in this Agreement, EverGrill reserves the right to hold You fully responsible for all damage, losses, claims and liability arising from Your use of any BBQ, including, without limitation: (a) physical or mechanical damage; (b) loss due to theft; (c) physical damage resulting from vandalism; (d) bodily injury of You or a third party; (e) third party claims; and (f) administrative charges, including the cost of appraisal and other costs and expenses incident to the damage or loss.

1.26 Indemnification. To the fullest extent permitted by applicable law and without limiting Your indemnification obligations, You agree to indemnify and hold harmless EverGrill from any tickets, citations, fines, penalties and administrative fees incurred as a result of Your use of a BBQ, and any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, legal fees, judgments, suits, settlements or disbursements of any kind or nature arising from: (a) Your negligence or wilful misconduct; or (b) Your breach of this Agreement.

1.27 Termination of Your Ability to Use BBQs. At any time, in EverGrill's sole and absolute discretion and without any notice or cause, EverGrill may unilaterally terminate Your right to use a BBQ. You may terminate Your use of a BBQ at any time. Upon any such termination: (a) Your right to access and use a BBQ will terminate and You must immediately cease all such use; and (b) You must pay EverGrill any unpaid amount that accrued before such termination.

1.28 Competent Operator. You represent and certify that You are familiar with the operation of the Product, and that You are reasonably competent and physically fit to use the Product. By choosing to use a Product, You assume all responsibilities and risks for any injuries and/or medical conditions. You are responsible for determining weather conditions, including rain, snow, hail, ice or electrical storms, and/or any other conditions which, whether caused by the weather or otherwise, make it dangerous to operate a Product. You are advised to adjust Your behaviour to suit all conditions and variables, including weather.

1.29 Operating Safely. You will not operate any Product while carrying items (such as a rucksack) if it impedes Your ability to operate the Product safely, or use Devices in a way that may distract You from safely operating any Product.

1.30 Products Are the Exclusive Property of EverGrill. You agree that the Products, and any EverGrill equipment attached thereto, at all times remain the exclusive property of EverGrill. You must not dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of the Products, or any other EverGrill equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on a Product in any way. You must not use any Products for any advertising or commercial purpose.

1.31 Compliance with Laws. You agree to follow all laws, rules, regulations, and/or ordinances pertaining to the use and/or operation of the Products.

1.32 Responsibility for Violations. You are solely responsible and liable for any violation of any laws, rules, regulations, and/or ordinances caused by Your use of the Services, including improper use, and You agree that You are solely responsible and liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, legal fees, judgments, suits, fees (including fees charged by any local government) and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of using any of the Services.

1.33 Cancellations, Changes and Refunds. You may cancel a booking in the App. If You cancel at least the free-cancellation period before Your booking start time — currently 48 hours, as shown in the App — You will receive a full refund of the booking fee to Your original payment method. If You cancel within that period of Your booking start time, the booking fee is not refunded, although the slot is freed for others. If You reduce a booking (for example fewer plates or a shorter time), the same free-cancellation timing applies to any refund for the removed part. The applicable free-cancellation period and any refund are as shown in the App at the time You make Your booking. Any security deposit is released or refunded in accordance with clause 1.10. If EverGrill cancels Your booking (for example due to weather, safety, maintenance or a fault), We will offer You a rebooking or a full refund of the amounts You paid for that booking. Nothing in this clause affects Your statutory rights as a consumer.

1.34 Acceptance of Agreement. I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and conditions set out in this Agreement, including the dispute resolution and governing law provisions in Section 2.

2. Disputes and Governing Law

2.1 Governing Law and Jurisdiction. This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter, are governed by and construed in accordance with the law of England and Wales. You and EverGrill agree that the courts of England and Wales have jurisdiction to settle any such dispute, except that if You are a consumer resident in Scotland or Northern Ireland You may also bring proceedings in Your home courts.

2.2 If You Have a Problem. If You have a problem, concern or dispute, please contact Us first at help@evergrill.co.uk with a description of the issue and what You would like Us to do. We will acknowledge Your message and try to resolve the matter with You within a reasonable time, and in any event We aim to do so within 60 days. Most issues can be resolved this way.

2.3 Your Rights and Dispute Resolution. Nothing in this Agreement affects Your statutory rights as a consumer, or Your right to bring legal proceedings in the courts. If We cannot resolve a dispute with You informally, You are free to take the matter to court, and We may also offer or agree to alternative dispute resolution (ADR), such as mediation. Any time limits for bringing a claim are those set by law. Notwithstanding the above, EverGrill may apply to the courts at any time for an injunction or other urgent or equitable relief, including in connection with the Services, EverGrill's operations, or EverGrill's intellectual property rights.

Customer Service (including condition and incident reporting): email help@evergrill.co.uk